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CHILD SAFETY

OUR Commitment to child safety

At Melbourne Swimming Club, we're committed to ensuring that children and young people who participate in our programs and activities have a safe and enjoyable experience.

We support and respect all children and young people, as well as our staff and volunteers, and are committed to cultivating an inclusive culture where diversity is welcomed, every individual feels valued and empowered, and different perspectives are shared and heard respectfully.

We have a zero-tolerance for racism, child abuse, and inequality, and are committed to ensuring the cultural safety of all participants, including Aboriginal children and their families, by creating and promoting an environment where people feel safe and secure in their identity, culture, and community.

view our child safety policy

reporting a child safety concern

We recognise the importance of having an accessible, transparent, and effective process for handling reports concerning child safety. Whether you are a child, parent, staff member, or a member of our wider community, we encourage you to come forward if you have concerns or have witnessed behaviours that compromise the safety and wellbeing of children in our care. Our report handling process ensures that all concerns are investigated promptly, confidentially, and with the utmost sensitivity.

report a child safety concern

Frequently Asked Questions

I can’t find my results?

The swimmer has created a new profile in Swim Central instead of activating the rolled over profile. Please contact Swimming Victoria: sv.admin@vic.swimming.org.au

I am trying to enter my swimmer in an event but Swim Central says they do not qualify?

This can be for a couple of reasons:

  • The event entry has a qualifying time required and the swimmer does not qualify
  • The event has restricted entries to a particular Club or District competition and the swimmer may not qualify
  • The swimmer does not have a current membership or ‘Swimmer’ membership. Membership will need to be paid before entering events

My event entry says pending – How do I find this and pay for it?

When you have nominated for an event and selected the events you wish to enter without paying for them they will sit as a ‘pending’ invoice. All paid receipts and pending invoices sit with the guardian or parent under their ‘My Purchases’ button.

To find these:

  1. Log in to Swim Central and unlock the Guardian
  2. Select the guardian name – you should then be directed to that persons ‘home page’
  3. Select ‘My Purchases’ – you will see a list of completed receipts and pending invoices here. You may need to scroll through the pages to find the invoice you want, or you can filter by purchase status. Click on the pending invoice to populate the details of this invoice
  4. If all invoice details are correct you can make a payment from here by clicking ‘Make Payment’

I have logged in to Swim Central but I can’t nominate my swimmer for event entries – the nominate button is faded?

When entering events or paying for memberships the guardian must always be unlocked. After logging into Swim Central, click on the Guardian name and enter the 4 digit pin number. After unlocking you can then select the swimmer and continue entering events.

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