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The swimmer has created a new profile in Swim Central instead of activating the rolled over profile. Please contact Swimming Victoria: [email protected]

This can be for a couple of reasons:

• The event entry has a qualifying time required and the swimmer does not qualify
• The event has restricted entries to a particular Club or District competition and the swimmer may not qualify
• The swimmer does not have a current membership or ‘Swimmer’ membership. Membership will need to be paid before entering events

When you have nominated for an event and selected the events you wish to enter without paying for them they will sit as a ‘pending’ invoice. All paid receipts and pending invoices sit with the guardian or parent under their ‘My Purchases’ button.

To find these:

1. Log in to Swim Central and unlock the Guardian
2. Select the guardian name – you should then be directed to that persons ‘home page’
3. Select ‘My Purchases’ – you will see a list of completed receipts and pending invoices here. You may need to scroll through the pages to find the invoice you want, or you can filter by purchase status. Click on the pending invoice to populate the details of this invoice
4. If all invoice details are correct you can make a payment from here by clicking ‘Make Payment’

When entering events or paying for memberships the guardian must always be unlocked. After logging into Swim Central, click on the Guardian name and enter the 4 digit pin number. After unlocking you can then select the swimmer and continue entering events.